![]() If you got your PS4 digital game through the PS3 game to PS4 digital game upgrade program (and therefore need the PS3 disc to play it), you will not be able to play that PS4 digital game on your PS5 console. PS5 consoles do not support PlayStation®3 discs. ![]() Please fix your customer service experience. I have a feeling that Sony is going to lose a lot if they don’t work on providing a better customer experience. you’ve got some new competition to deal with. Now that KFC and Soulja Boy are getting involved. Wouldn’t you want to have quality customer service, so you create incentive for the customer to buy your games?Ĭompetitive companies profit off of taking customers away due to customer service all the time. Most consoles don’t even generate a profit anyways. Companies that provide quality customer service create something called loyalty with their customer base. That excuse to rely on is getting old pretty quick. In my city, people have stopped wearing masks. I’m sure it wouldn’t be hard to get that up and running.Īlso, the pandemic has subsided for quite a while as well. The pandemic has caused a loss of jobs, so there’s plenty of people out looking for work too. I’m sure you’d get a lot of employee satisfaction by making Monday’s easier in that respect. Monday wouldn’t be the busiest day for calls if that was the case. These issues could be easily solved by hiring a third party call center to take on these tasks outside normal business hours. If your business is experiencing hundreds of customer complaints about customer service for several years, that means that your customer service is at fault. Rule #1 in customer service is that the customer is (almost) always right. I got my BS in business administration and know a thing or two about how businesses are supposed to be run. ![]() Hey, I’d like to respectfully disagree with your comment. I think I’m going to buy Xbox from now on unless they fix their terrible customer support! I’m pissed! I wasted $900 on an absolute piece of junk!īeware! Do not buy the PS5! It’ll break and you’ll be stuck in limbo waiting to get it fixed! As a long time loyal customer, I feel disrespected. I tried rushing back home to call them again around 5 today and they stopped taking calls when I called in WITHIN THEIR HOURS. What kind of international company like Sony does this? Don’t they know that most people work at those hours? How am I supposed to find the time to call customer support within those hours? Don’t they have the financial capability to hire a third party call center for 24/7 support? What kind of company is this? I tried calling their customer support line and they were only open from Monday-Friday from 9-6pm. I went online to get help and none of the tips worked to fix it. I recently bought a PS5 last week and it worked fine for two days until it stopped working over the weekend. The subreddit consists of other community members just like yourself. Please note that this subreddit does not have an official Sony / SIE / PlayStation presence. God of War Spoiler BOY! Game Subreddits: Games Other PS Subreddits:įor simple spoilers, use the following formatting: **Spoiler** >!The La-Li-Lu-Le-Lo!?!!BOY!!< If you wish to engage with this subreddit in an official manner on behalf of your company, please contact the Mod Team via Modmail. No Impersonating Sony / SIEĭo not post claiming to be an employee of Sony or Sony Interactive Entertainment. Sharing your PlayStation-themed original content (images, art, videos, etc.) is allowed, but posts strictly asking for account following or purchases of your content is not allowed. This includes buying, selling, trading, contests and giveaways, and begging. Solicitation of transactions of any digital or physical products, goods, services, or accounts is not allowed. No Piracyĭo not create posts or comments seeking to actively engage in piracy, hacking, jailbreaking, gamesharing, account sharing, or distribution of game images with other community members. Spoiler formatting is simple to use and works on most mobile devices as well. No Spoilersĭo not post unmarked spoilers or put any spoilers in a post title. Appendix A1 further details and clarifies moderation of what is "overly-political" content. Discussion of other brands or products is allowed only if there is a comparison or connection back to PlayStation.Īdditionally, steering conversations to become overly-political or no longer in the spirit of gaming is not allowed. Stay On-TopicĬonversation must relate to PlayStation culture, hardware, games, or services in some way. There is no place for harassment, abuse, hate speech, insults, threats, or trolling. ![]() Keep it civil and do not personally attack other users. Your community-run home for all things PlayStation on Reddit! Console/game discussions, news, tech support, trophy/media sharing and more! Rules: 1.
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